What is a troll you might say, and no we aren’t talking about the dolls kids used to play with, who had the neon hair and a jewel in their belly button, a troll is an asshole. Basically someone who wants to bully or try to belittle or make fun of a person. Mind you there is such thing as healthy trolls who poke fun at things with the streamer or other people online but in a playful way. I have people in my chat who do this! Normally at something I did wrong in the game that we all know I am capable of doing well! If that is the type of trolls that you encounter than this bit might not be for you! Trolls could be poking fun or degrading you with anything. Weight, sexuality, gender, race, etc. However if you are like me who from time to time gets the odd asshole in chat calling me a whale or overweight or to show my boobs this might be something that could be useful for you!
There are many different ways to deal with trolls. Most people have a sort of system where a troll will get different chances for example: The 1st time maybe they will get a time out for 10 minutes. Second time maybe a few hours or even 24 hours. And a 3rd time might result in a permanent ban. It really depends on the streamer since there is no “Magic” amount to time out a troll or when to permanently ban them. Each streamer has to decide for themselves how they are going to run their channel. It took me a little while to really figure out how I want to run my channel and I’m sure it will take you a bit to figure out how to run yours too! Some people even un-ban everyone who they have banned once a year over the holidays or even every few years too. I know a streamer who had a re-brand and at that time he had decided to start fresh with the bans and removed all of them. Mind you at this time I would assume that most of the people have moved on to other channels but you never know though. Time will tell who shows up again though!
How do you know someone is a troll really all depends on the person and how much people can get away with it. For me, I can put up with a lot of jokes and things but what I don’t like is sexually charged comments or things that regard my weight. Those kinds of things said to me really don’t make me feel good and are super unnecessary. If someone comes into the stream and mentions either one of these my first reaction is this person is being a troll and chances are more often than not this person is also not a regular. A regular knows how to act when coming into a stream they frequent a lot. Another thing you might notice is that when a troll comes into the stream if you do have regulars who are in chat that they typically stick up for you and have your back when something gets extremely uncomfortable.
Rarely also, you will see the trolls who really go all out for trying to make you have a shit stream or day. These people will come on and start to say things in chat and when you time out or ban they still come back with a similar or different ult account saying the exact same things. Unfortunately all you can really do is ban them continuously or you can even report each username to Twitch also. Not that Twitch really does anything about it but you know, It might make you feel better in the very least. This might be better if you do it and their is people in chat. That way you are not the only one reporting but others are as well too. If possible sometimes you are able to go offline for a half an hour or so and they will disappear as well. Other times you are able to go into a followers only mode (JUST TEMPORARILY) so that you don’t discourage regular viewers. It would even help if you put a timer or had a command explaining why you are on this mode and how it is to get rid of trolls too.
I deal with trolls in a pretty harsh way. I have had the same saying nearly the whole time that I was a streamer. The saying is this, “Anyone who is a regular won’t say these things to me, and if a person who has never been in my chat comes in and is nasty towards myself or the people in chat, they are not someone who I would miss or would add value here”. When I first started I used to time people out for 10 minutes or 24 hours. This seemed fair, give someone a chance to redeem themselves and more often than not someone would come back when their time out was over and do the same thing again! I was basically playing tag and it sucked. I was feeling like garbage about myself because they would say the same things and I lacked the confidence to bounce back easily. I decided that if someone is new and comes into my chat they get a perma-ban. Some might say that this is a bit much for first time offenders but honestly for my own sanity it was the best solution for my stream!
Ultimately, it is YOUR stream at the end of the day. Whether you want to give someone a second chance or you want to play around with trolls. Or you want to take the quick and easy route like me where you just ban them and hope that you never see them again. Don’t let someone in your chat make you feel any less then you are. Sometimes people find pleasure in making others feel bad. Especially if you have a webcam and they can see an instant reaction. If you aren’t sure how you want to handle trolls then ask around! See what others are doing and adapt something to suit your desires! And be safe out there, Your stream is YOUR space, Don’t let anyone ruin that!